My Topol fellowship problem / project:

In Balance Care, the day to day operation is mostly managed via the use of paper records. There is some use of technology/software, but is is very limited. It is widely acknowledged that this needs to change, as the use of paper based records is inefficient and typically negatively impacts the quality of the outcome. Furthermore, the issue goes beyond just record keeping, it’s also felt that care delivery could be vastly be improved with the use of technology – by enhancing the experience of all stakeholders. I aim to address this issue for the organisation, to improve how we manage care records, and to integrate the use of technology, so that it enhances and improves care delivery.

I’m passionate about helping people. My current role is Operations Director for a supported living service, we enable vulnerable people to live more independently in the community, specialising in working with people that present with high risk/complex care needs.

We are Care Quality Commission (CQC) registered and the service is growing year on year across the northwest. In addition, I’m also a practicing counsellor and offer counselling to adults. I specialise in working with men, and also people from black Asian and minority ethnic (BAME) communities. I’ve shaped a career in care and value the importance digital integration can bring to the sector.